Support escalation
Register a Complaint
Use this page to raise an issue with your order, product, delivery, or customer experience. We keep the process simple so you can share the problem clearly and get a helpful response.
Quick answers
Email: digitaldukaan@gmail.com
Phone: +92 342 4476070
Please include your order number and a clear description of the issue.
Policy details
When to register a complaint
You can register a complaint if an item arrives damaged, if you receive the wrong product, if there is a delivery issue, or if you need to report a service concern.
If your problem is urgent, contact us as soon as possible so we can review it faster.
What information to send
Please share your full name, phone number, order number if available, the product name, and a short explanation of what happened.
If the complaint is about a product condition or delivery issue, photos or screenshots can help us understand the case more quickly.
How we handle complaints
Once we receive your complaint, our team reviews the details and decides the next step based on the issue type and the available information.
We may contact you for more details if needed before confirming a resolution or follow-up action.
Contact details
Email: digitaldukaan@gmail.com
Phone: +92 342 4476070